Customer Data and Insight Analyst

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Gatwick Airport

Gatwick, Horley, United Kingdom

Application Deadline

Be part of helping to build Gatwick back better!

Are you a market research professional looking for a new and exciting challenge?

The Opportunity:

As the Customer Data and Insight Analyst, you will be responsible for owning Gatwick's Market Research and other customer data, including key commercial and regulatory measures. Working closely with other teams, the successful candidate will apply their understanding of our customers to the most important strategic questions we face.

The Role:

As the Customer Data and Insight Analyst at Gatwick Airport you will be responsible for:

  • Overall ownership of Market Research data
  • Originating and writing new surveys, and improving our existing ones
  • Pioneering the use of non-face to face survey methods in light of current challenges, including online and mobile surveys
  • Putting data to use in management decision making, driving demonstrable benefit / ROI for the airport
  • Producing and developing new ways of delivering market research and other customer data to decision makers across Gatwick and beyond (e.g. portals, dashboards, self-serve)
  • Ensuring regulatory market research is compiled in a robust way and meets requirements by third parties including CAA, Airlines and is delivered within the regulatory framework.

Do you have what we're looking for?

Skills & Expertise

  • Experience of working with Market Research data, and understanding of aspects such as statistical significance and weighting
  • Experience with questionnaire design and market research software - highly desirable
  • Evidence of successful delivery of work in a project-based environment
  • Able to articulate complex numerical issues in simple terms
  • Experience of using data to solve problems and influence behavior
  • Broad understanding of MS office, especially Excel (Pivot Tables, lookups etc.)

Strengths & Behaviours

Are you:

  • Commercially minded with the ability to use data to solve commercial problems
  • Highly detailed with the ability to deliver zero-error analysis
  • Able to thin open-mindedly about how we operate and how we could improve
  • Highly motivated and driven to scope and deliver projects independently

If you've answered yes to the above, hit apply!


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